Privacy Policy

This Privacy Policy helps you understand what personal data we collect, why we collect it, what we do with it and the choices you have.

Our policy applies to you when visiting our website (exotique.com.mt).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Exotique is a trading name of Exotique Limited (referred to using “We”, “Us”, “Our” or the “Company”), a company registered in Malta (Company registration number: C6189), with its address at 380 Manuel Dimech Street, Sliema.

When you visit our website, we may collect the following data:

• Your IP address and cookie date
• Your contact information (name, address, phone number) and email address, provided at the time of registering to use our site or to report a problem with our site
• Other information such as interests and preferences.
• Data profile regarding your online behaviour on our website.

The situations when you provide personal information could include when you:

• Purchase products at our stores or through our contact centre
• Register or use our Online Services including mobile device applications
• Request to receive marketing or other communications
• Enter one of our competitions or when you complete one of our customer surveys
• Submit information when you’re providing feedback
• Use interactive features of our Online Services.

When you visit our website we may collect and process the following data about you:

We may keep a record of any correspondence with you if you contact us. Details of the resources you access and of your visits to our site. Details of transactions you may carry out through our site and of the completion of your orders.

Where we collect your data from sources other than yourself, we undertake:

• to do so only by legal means;
• to do so only with your consent; and

to declare to you what sources we use, and under what circumstances.

We collect your data for several reasons:

• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.

To send communications to you about your orders, purchases or accounts and bill you for using our products or services

• To provide customer support and to respond to, and communicate with you about your requests
• To contact you if we need to obtain or provide additional information
• To contact you to fill out surveys and participate in other types of market research.

To customize our website according to your online behaviour and personal preferences.

Our website and apps use cookies and other equivalent technologies to collect information. Cookies are small data files which are placed on your computer or other devices (such as ‘smart phones’ or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is removed from our systems.

Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites: Our website contains links that lead to other websites. If you click on these links Exotique cannot be held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below:

• When we are required to enter into a contract with you
• We use your personal information to process your orders and payments, requests for service and technical assistance or to give you a refund.
• Where you have provided consent
• We use email and text messages to communicate with you about our products and services, competitions, offers, promotions or special events where you tick a box.

Communications:

• To provide customer support and to respond to, and communicate with you about your requests
• To contact you if we need to obtain or provide additional information
• To check our records are right and to check every now and then that you are happy and satisfied (e.g. customer surveys or service follow up calls).
• To send communications to you about your orders, purchases or accounts and bill you for using our products or services
• To let you post on our blogs and interact with us through social media.

If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, product updates and information about promotions and offers. We retain a record of your consent.

You can choose to no longer receive marketing communications by clicking unsubscribe from a marketing email or contacting us at [email protected].

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.  If you ask us to stop marketing messages this will not stop service communications (such as order updates). This may be necessary of us to communicate to you as part of our services from our contract.

• Where you fail to repay what you owe us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) in order to recover payment or reclaim property. This might be carried out by a third party debt recovery agent on our behalf
• To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
• For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
• When we are required to comply with our Legal Obligation

We will use your personal information to comply with our legal obligations including:

• To identify you when you contact us
• To verify the accuracy of data that we hold about you
• To assist the Police and/or other regulatory bodies in relation to an investigation by a public authority.
• Where it is in your Vital Interest:

In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.

We will keep your personal information for no longer than is necessary keeping in mind the purpose for which we first collected the data.

We may keep your data for longer if we cannot delete it for legal / regulatory reasons or technical reasons. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:

• To respond to your technical support requests
• To help support product recalls or safety notices
• To respond to any questions or complaints
• To comply with tax / VAT reporting requirements
• To maintain records according to rules that applies to us
• To establish, bring or defend legal claims.
• To show that we treated you fairly

Right Of Access – access to information we have about you

As an individual you may exercise your right to access the data held about you by Exotique Ltd.

Although all reasonable efforts will be made to keep your information updated, you are requested to inform us of any change referring to the personal data held by the association. In any case if you consider that certain information about you is inaccurate, you may request rectification of such data.

If you have any complaints in relation to this privacy policy or otherwise in relation to our processing of your personal data, you should contact the Maltese supervisory authority – the Office of the Information and Data Protection Commissioner.

You also have the right at any time to require that we delete your personal data.

Right To Erasure – To stop limit our processing of your data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Where we rely on our legitimate interests, as set out under ‘How we use your personal information’, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.

Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request. We will also require proof of identity.

If you would like to exercise these rights, please contact us in writing.

Security of your personal data is very important to us. Where it is appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.

You may complete a registration process when you sign up to use parts of the websites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken where they are used.

Whenever you create a password, then to protect your account you should choose a strong password, meaning it should be lengthy and include a mixture of letters and numbers with mix of CAPS.

We do our best to keep the information you disclose to us secure. However, we cannot guarantee or warrant the security of any information which you send to us. Security measures which have implemented to secure information transmitted over our website or stored on our systems include the following:

• Use of secure servers
• Use of firewalls
• Use of encryption
• Physical access controls at data centres
• Information access controls
• Use of back-up systems

Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.

Our website may contain links to third-party websites such as social media sites, and also contain third-party plug-ins (such as the Facebook “like” button and Twitter “follow” button). If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function

Exotique Co. Ltd. is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We cannot accept any responsibility or liability for any policies made by third parties. We urge you to read the privacy and security policies of these third-parties.

Our website may contain links to third-party websites such as social media sites, and also contain third-party plug-ins (such as the Facebook “like” button and Twitter “follow” button). If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function

Exotique Co. Ltd. is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of you

If you are aged 18 or under, you are requested to get your parent/guardian’s permission before you provide any personal information to us.

We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.

r information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We cannot accept any responsibility or liability for any policies made by third parties. We urge you to read the privacy and security policies of these third-parties.

This Statement shall be governed by and interpreted in accordance with the laws of Malta. By accessing this website, you consent to the exclusive jurisdiction of the courts of Malta in all claims or disputes arising in relation to or in connection with this website and its use and the privacy policy.

References: Regulation (EU) 2016/679 General Data Protection Regulation, and other applicable Data Protection legislation).

Thank you for taking the time to read our privacy policy.

We are always happy to hear from you – If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Exotique Entertainment
Visual & Sound Communications Limited
380 Manuel Dimech Street,
Sliema
MALTA

E:  [email protected]   |   T:  9933 1775